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RESEARCH, ANALYSIS & TRENDS

terfaces will diversify, as 20% of field-service 8. Risk and trust: By 2019, 60% of CIOs will refo-
techs and over 20% of infoworkers use augment- cus cybersecurity around authentication and trust
ed reality, nearly 30% of new mobile apps use to manage business risks, initiating the retire-
voice as their primary interface and 30% of con- ment of systems that cannot ensure data protec-
sumer-facing A1000 will use biometric sensors to tion.
personalize experiences.
9. Open API ecosystems: By 2021, more than half
5. Digital assistants: By 2019, personal digital as- of the A1000 will see an average of 40% of their
sistants and bots will execute only 5% of transac- digital services interactions come through their
tions, but they will influence 15%, driving growth open API ecosystems, up from 5% in 2017 - am-
among the organizations that have mastered uti- plifying their digital reach far beyond their own
lizing them. customer interactions.

6. DX platforms: By 2020, 50% of all enterprises 10. Blockchain and digital trust: By 2021, at least
will have fully articulated an organization-wide 25% of the A1000 will use blockchain services as
digital platform strategy, and will be in the pro- a foundation for digital trust at scale. By 2020,
cess of implementing that strategy. 25% of banks, 40% of supply-chain and 20% of
healthcare organizations will use blockchain net-
7. Cloud 2.0: Distributed and specialized: By 2021, works in production.
enterprises' spending on cloud services and
cloud-enabling hardware, software and services To learn more about IDC’s latest technology and indus-
will reach US$75 billion, leveraging the diversify- try predictions, please visit FutureScapes Library, or
ing cloud environment that is one-third at the join the FutureScape webinar series.◊
edge, over 15% specialized (non-x86) compute,
and 80% multicloud. By MediaBUZZ

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