Page 4 - index
P. 4
TECHNOLOGIES & PRODUCTS



S4M enables advertisers to pg 38 A data-driven approach is pg 40 Fujitsu enables real-time pg 42
pg 25
pay only for human key to boost marketing customer-centric marketing
engagements returns and engaging with the launch of its CX360
customers solution


COMPANIES & CAMPAIGNS



Crowd service platform pg 46 Microsoft improves the pg 48 Make your data actionable pg 50
‘Mila’ empowers customers end-to-end developer with Webtrekk in Asia
to seek help from each experience by collaborating Pacific
other with the community

LEGISLATION



UNCTAD: Protecting pg 51

consumer rights and
preventing cybercrime are
prerequisites for
eCommerce growth


BUZZWORDS


aCRM – analytical CRM pg 52


APPOINTMENTS & ANNOUNCEMENTS pg 54



IMPRINT pg 62































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4 November 2016 - Customer Relationship Management (CRM:)
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