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RESEARCH, ANALYSIS & TRENDS
what's going on in the call center every single time. Obviously, for now, repetitive tasks can be easily
Whether by chat, email or voice, modern APIs allow handed over to artificial intelligence, so that marketers
companies to merge, evaluate and respond to any can make human interactions more detailed, targeted
communication channel. For instance, AI also opens up and differentiated. ◊
new possibilities in the area of image recognition: the
customer provides a picture of the product he desires By Daniela La Marca
and you will find it for him that way.
A huge advantage for fashion retailers is, for example,
that their customers no longer have to struggle to
describe shoes that they have seen in the shop window,
instead simply send a photo.
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