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RESEARCH, ANALYSIS & TRENDS




IBM projects Thanksgiving and
The crux of the Cyber Monday shopping spree



matter in sales increase by 15%


eCommerce over the five-day period


IBM released its predictions for the Other key predictions for this year's  Smartphones browse, tablets
2014 holiday shopping season U.S. holiday shopping season in- buy: Smartphones will continue
based on billions of online and in- clude: to lead in mobile browsing over
store transactions analyzed by the the five-day shopping period,
IBM Digital Analytics Benchmark  Mobile is the new Thanksgiv- accounting for 29% of all online
and IBM Quarterly Retail Forecast. traffic versus 15% for tablets.
ing tradition: For the first time
ever, IBM predicts more than However, IBM predicts tablets
IBM projects another strong shop- half of all online shopping on will account for twice as many
ping season with online sales pro- Thanksgiving (roughly 53%) will mobile purchases than
jected to increase 15% over the five come from a mobile device, up smartphones thanks to the larg-
-day period between Thanksgiving 23% year-over-year. Mobile er screen size.
and Cyber Monday. The biggest sales are also expected to
increase in online sales is expected grow, reaching 28% of all  In-store growth led by health
on Cyber Monday, predicted to Thanksgiving online sales, an and beauty gifts: The retail
grow 15.8%, followed closely by increase of more than 9% over industry can look forward to
Thanksgiving with a projected in- 2013. strong holiday in-store sales
crease of 15.6%. Still widely con- with 4% growth predicted dur-
sidered the busiest day for in-store ing the November and Decem-
shopping, Black Friday online sales  More digital coupons, greater ber shopping period. Health
are expected to grow 13% as con- savings for consumers: As and beauty products are ex-
sumers find the best deals with consumers become more com- pected to lead the way with
their fingers as well as their feet. fortable with digital couponing, 4.2% and 4.7% growth, respec-
IBM predicts shoppers will save
dollars this holiday season as tively, followed by women's
A primary driver of online growth, they cash in on online deals. clothing at 2.61%.
mobile browsing is expected to ac- Consumers will spend on aver-
count for 48.2% of all online traffic age $123.28 per online order "Without question, this will be a
over the five-day period, an in- over the five-day holiday peri- strong holiday shopping season,
crease of 23% over last year. Mo- od, a decrease of 2.9% over supported by the power of Big Data
bile sales are also expected to rise, 2013. At the same time, the and analytics, which are helping
accounting for 24.4% of all online average number of items in- brands better understand their con-
sales, up 9.5% year-over-year. Ap- cluded in those purchases will sumers and make crucial decisions
ple's dominance in mobile shopping be 4.4 items per order, an in- in real-time," said Jay Henderson,
experiences is also expected to crease of 17% year-over-year. Director of Strategy, IBM Experi-
continue with iOS device traffic pro- enceOne. "Regardless of industry
jected to double that of Android or time of year, the data the IBM
devices, and sales expected to  Retailers give the gift of less Digital Analytics Benchmark pro-
quadruple. spam: IBM predicts click- vides, is an example of the type of
through rates for emails sent advanced analytics and cloud-
during the five-day shopping
Today's predictions are based on period will be 10% higher than based technologies competitive
historical and real-time trend data the same period last year, brands rely on to improve consum-
analyzed across hundreds of U.S. thanks to data-driven insight er engagements and overall perfor-
retail websites. The resulting online which allows marketers to re- mance."
shopping insight is based on data duce the amount of unwanted
from IBM Digital Analytics Bench- email, and instead deliver per- The insight provided through the
mark which, in its seventh year of sonalized and relevant promo- IBM Digital Analytics Benchmark
holiday reporting, tracks more than tions. The company also esti- and IBM Retail Quarterly Forecast
370 performance indicators – helps mates that 35% of all click- gives retailers and marketing pro-
retailers and marketers benchmark throughs will happen on a mo- fessionals access to data-driven
themselves against industry peers bile device. The highest volume insight to drive more personalized
while driving more targeted custom- of emails is expected on Cyber and targeted customer engage-
er engagements. Monday. ments. ◊
Source: IBM


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