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RESEARCH, ANALYSIS & TRENDS

adding as-a-Service (aaS) elements such as use of AI and automation, providers of security,
enhanced customer experience and intelligent data, and critical industry-specific knowledge and
process automation to digitally enhanced physical processes will be able to economically spread the
and virtual products will come to dominate future cost and knowledge base of very high value
IT budgets. experts across more customers in an easy-to-
consume fashion.
2. As-a-service business models will drive
growth of tech-by-wire: One of the most visible 7. Technology supply chains will remain a critical
developments in the IT industry over the next concern: In 2025, IDC expects a number of highly
several years will be the expanded delivery of visible digital product launches will face major
technology via tech-by-wire (i.e., self-contained delays due to global or regional silicon and code
systems, software-defined functions, AI-assisted supply chain issues. To avoid such delays,
cloud-based control systems, data-driven decision decision makers will push for quantifiable
making). While cost will be a primary driver of tech outcomes from their cloud providers, invest in
-by-wire adoption, additional benefits include supply chain intelligence and adopt multi-sourcing
improved digital resiliency, faster access at scale strategies. "Having confidence in one’s tech
to innovative technologies, and systems supply chain will no longer be the concern of the
simplification and the reduction of technical debt. CIO – technology must become the primary
concern of the Digital Business C-Suite," added
3. Shortages in critical skills will limit the Villars.
benefits from IT investments: Most companies
will struggle to keep and find employees with the 8. The transition to control plane-based systems
right skills, effectively putting more pressure on won’t be easy: One of the most challenging tasks
remaining employees to meet expanding digital for IT teams in the next several years will be
business requirements. Businesses and IT navigating the maturation of control plane design
providers will both need to invest in the and the gradual consolidation of basic control
development of the right technical, collaboration, systems onto a few standard platforms. IDC
and critical thinking skills. "Business strategy and expects more than half of enterprises attempting
learning strategy must go hand in hand with to use tech-by-wire offerings will struggle with a
technology strategy to ease the current difficulties proliferation of siloed control systems.
in finding the talent and skills required for digital
business," Villars noted. 9. Establishing trust in automation will be critical
to success: The establishment of trust in
4. Digital sovereignty will impact staff, budgets, automation will require a greater focus on the
and operating processes: Cloud and as-a- dynamics of human/organizational behavior in
Service offerings will be at the core of digital initiatives where automation plays a major role.
sovereignty developments with assertions related And, while substantial risks stemming from a lack
to assurance and residency driving some IaaS/ of trust may appear unlikely, their impact in terms
PaaS workloads to local cloud providers while of branding and a need to restart trust building will
mandates for sustainable operations will spur be significant.
interest in sovereign offerings (with local partners)
among global cloud providers. 10. Machine vision will enable dramatically
improved experiences in physical locations:
5. Rapid growth in aaS spending will bring Those organizations that establish themselves as
greater scrutiny: While cost is a major concern leaders in incorporating machine augmented
for most enterprises, it conceals the most vision in digitally optimized work/play/health
important benefit from effective use of aaS: spaces will have a long-term advantage in
significant and sustained reductions in operational capturing and retaining customer loyalty as well as
burdens and much faster access to innovation. improving business outcomes based on intelligent
Efforts to contain spending must focus on use of data.
evaluating which services are delivering on the
promised operational and innovation values. Both the report and a video replay of the presentation
will be available at https://www.idc.com/
6. Service providers will be better able to provide futurescape2023. ◊
expertise: With the shift to more standardized
control plane-based aaS offerings, and greater By MediaBUZZ

October 2022: Customer Journey & Experience Marketing 5