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BEST
PRACTICES
Although businesses have pivoted their operations • Deliver profitability – with transparency across &
towards e-commerce and online selling, smaller both the top and bottom line, supporting business STRATEGIES
businesses still worry over implementation costs of growth and increased productivity and
digital platforms and juggling operations to meet the
sudden influx of demand. Around 20% of businesses • Act sustainably – by reducing carbon footprint,
foresee a need to adapt their customer experience minimizing waste, and transitioning to the circular
strategies to meet evolving expectations and needs of economy
customers across platforms.
• We can all start now to build our journey towards an
Supply chain and operations are also other aspects Intelligent Enterprise to greatly reduce the impact of
that businesses are keeping a close watch on, with this crisis, while helping ASEAN businesses to
22% of businesses expecting significant change in the innovate and transform into winning companies. For
future. Alongside changing customer consumption example:
patterns, supply chains have shifted in the wake of safe
-distancing measures of lockdowns, leading to a stop-& • Intelligent technologies can be used to provide
-go pattern in business-to-business operations. real-time visibility into the availability of raw
materials, people, and assets.
As businesses make sense of the new post-pandemic
economic reality, worries and uncertainty over the long- • Artificial Intelligence and Machine Learning can
term prospects of growth and survivability has emerged be used to constantly reassess and re-plan
as the foremost concern. Over 80% of regional activities.
business leaders surveyed expect significant/massive
impact to change their business model or operations, • Robotic Process Automation can be used to
with just 1% expecting “business-as-usual” in the long automate labor intensive activities and focus our
run. workers on more value-added and efficacy-driving
activities.
With business-as-usual no longer an option, regional
business leaders are adjusting organizational priorities SAP’s efforts to lend a helping hand
with a focus on business transformation (21%),
enhancing customer engagement (15%), making To support business continuity through these
business processes more efficient (14%), ensuring challenging times, SAP has opened up access to
business continuity (12%), and supply chain resilience selected technology solutions.
and redefinition (9%).
As a result, SAP is providing free access to SAP Ariba
According to the Boston Consulting Group, high- Discovery, the world’s largest business network until
performing companies who successfully tackled crises December 31, 2020, so any buyer can post their
and major economic downturns demonstrate a similar immediate sourcing needs and any supplier can
pattern, that have allowed them to emerge as winners respond to show they can deliver. Free access to
during and after past recessions. High-performing Qualtrics Remote Work Pulse has also helped
companies who managed to improve their top-line and organizations understand how their employees are
bottom-line positions adopt a proactive approach, using doing and what support they need as they adapt to new
the downturn as an opportunity to drive large-scale work environments.
transformation like digitalization.
Additionally, businesses can also access the SAP
Value Lifecycle Manager, an industry benchmark tool
Accelerating business transformation in a that supports businesses to measure, monitor and
post COVID-19 world optimize value across their enterprise. To help

businesses go digital and transform into intelligent
Prior to the COVID-19 crisis, the drivers of technology enterprises, the SAP Experience Center
were focused on cost reduction and productivity. The
goal was to make well run businesses run better. As we Singapore provides an innovative space for businesses
adapt to the new realities caused by COVID-19, the to deep dive into the latest technologies like AI, Big
roles of technology will have to evolve to: Data and data intelligence on the cloud to develop
solutions tailored to the organization’s unique
challenges. (Source: SAP) ◊
• Achieve resiliency – to steer your company
through challenging times with agility
By MediaBUZZ

35 July 2020: Virtual-, Augmented & Mixed Reality: revolutionizing the customer experience